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TEN-PACHI
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Help Center
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registration
About registration/signup
Can we share an account with others or familly menber?
Do I need to submit my ID before using your service?
I would like to close my account.
purchase process
How it works
Please tell me about prohibited items
Can I buy from an fan club?
Can I return the order back to the store?
shipping
Shipping methods available
Shipping cost/fee estimate tool
Can I ship to an address other than the registered address?
Tracking number is not updated after shipped out from Japan
I want to remove a shoe's box to reduce shipping fee
I want only photo cards inside the order and dispose the rest
consolidation
How much is consolidation fee?
Can you remove an invoice / reciept from a box?
storage
how long can I keep an order in the warehouse?
payment
Payment options available
others
I want to dispose an item
Plesae tell me about office hours
